Start with insurance and vetting
Any company entering your workplace after hours should carry commercial general liability insurance, bonded staff, and documented background checks. Ask for certificates — professionals produce them without hesitation.
Equally important: are cleaners employees or subcontractors? Employed crews mean accountability, training consistency, and someone to call when standards slip.
Supervision is the real differentiator
Cleaning quality doesn't come from products — it comes from management. Ask how sites are supervised, how often audits happen, and whether you receive scored inspection reports.
A company that assigns a named supervisor and audits monthly will outperform a cheaper unsupervised crew within a quarter, every time.
Contracts and pricing models
Beware of long lock-in contracts with auto-renewal clauses. The best Canadian janitorial companies earn retention with quality, offering month-to-month terms or easy exit clauses.
Insist on a scope-of-work document listing every task and frequency. 'Clean the office' means nothing; 'washrooms sanitized and restocked nightly, boardroom tables detailed, glass entrances spot-cleaned' is a contract.
The five questions to ask
1) Are your cleaners employees, insured and background-checked? 2) Who supervises my site and how often is it audited? 3) What exactly is in scope, in writing? 4) How do you handle complaints and re-cleans? 5) Can I leave with 30 days' notice?
Tbay Cleaning Services answers yes to all five. Call 807 697-5399 for a site walkthrough anywhere in Canada.
Ready when you are.
Tbay Cleaning Services serves 150+ Canadian cities. Call 807 697-5399 or email admin@tbaycleaners.com for a same-day quote.